Welcome to PartnershipOne
PartnershipOne harnesses the very best of what the public and private sectors have to offer. We have merged them to deliver an outstanding service to our customers by harnessing the skills, experience and dedication of our staff. Our expertise lies in delivering a highly effective, efficient and ethical revenues, benefits and customer service function for three councils in East Kent. Many organisations claim to be people centric. But we genuinely are. Our performance track record and our team speak for themselves. But we are also ambitious. We want to be the best. We want others to follow our lead.
How we work
We put the customers at the heart of everything we do. We need the best people to achieve that. We believe that a happy and engaged workforce is essential to deliver effective, efficient, customer centric services. We strive to offer a supportive, engaging and positive culture, built upon knowledge and trust. Our team make us who we are – honest, positive, knowledgeable experts in our fields. We treat our people with respect. They are all subject matter experts and we support them, and trust them to deliver.
Our Services
We deliver the following services on behalf of our partners and stakeholders. Customer Services over the phone, online and face to face; The administration and collection of Council Tax, Business Rates and Corporate Debts and the administration and payment of Housing Benefit and Council Tax Support. We also offer extensive professional training and awareness both internally and externally.
Working for us
We are forward thinking. We want our team to be happy and engaged. We want them to know they are valued, trusted and respected. If you want to join a hardworking, high performing, honest, people centric company, read on. When joining PartnershipOne you will join one of our 3 core service areas. You will join a positive team of professionals passionate about delivering excellent service. Our teams continuously interact and our One Team model ensures that resource flows to the point of greatest need or impact, in real time.
Our Leadership
We are jointly owned by the three East Kent authorities – Canterbury City Council, Dover District Council and Thanet District Council. Our Board of Directors is made up of 1 representative from each of the authorities. The board works with the PartnershipOne Chief Executive and their leadership team to agree the company strategic objectives and to ensure that both company and operational governance is strong. Read on to explore more about our governance and leadership.
Our partner authorities
