Public services,
done differently.
Partnering with local authorities to deliver high‑volume services with care, quality and trust.
Welcome to PartnershipOne
Founded as a partnership between Canterbury City Council, Dover District Council and Thanet District Council, PartnershipOne is a Local Authority Trading Company focused on delivering high quality, citizen focused services.
Our work centres on Revenues, Benefits and Customer Services. From supporting residents and resolving enquiries to making sure vital local income is collected fairly, we aim to make every interaction straightforward, efficient and positive.
People are at the heart of what we do. Our teams bring knowledge, experience and a strong sense of public service, combining professional expertise with a genuine commitment to supporting communities and helping those who need it most.
Built on more than 15 years of partnership working, we bring together strong public service values with a practical, forward thinking approach. This allows us to deliver reliable, high performing services while continuing to grow and improve.
180+
Skilled team members
220k+
Homes & businesses served
400k+
Contacts per year
15+
Years’ experience
Our expertise
Our values
K
Knowledge
We are experts in our fields. We work hard to achieve successful outcomes that are accurate, fair, and future‑focused.
A
Accountability
Each of us takes responsibility for our actions, our words, and the results we deliver.
T
Teamwork
We work as one flexible team, always putting customers first and directing our efforts where they matter most.
I
Integrity
We are respectful, honest, and fair in everything we do. We always do the right thing.