Our story
How we began
PartnershipOne was created through a shared ambition between Canterbury, Dover and Thanet councils. The aim was to deliver better services by bringing expertise and resources together in one place.
From the beginning, the focus has been on improving outcomes for residents while maintaining strong public service values.
Where we are now
Today, PartnershipOne is a well established service, building on its strong foundations to deliver consistent, high-quality outcomes. We continue to uphold our core public service values while evolving to meet the changing needs of our communities.
Our focus remains on putting customers first, achieving our key performance indicators, and working collaboratively to ensure services are efficient, effective, and responsive.
Looking ahead
We will keep evolving to meet the needs of our communities. By investing in our people, embracing new ways of working and staying focused on customers, we aim to make a real difference across the areas we serve.
Our key priorities for the next few years are outlined in our Strategic Plan for 2025-2028.
One team
Our people are at the centre of everything we achieve. We have built a culture based on trust, respect and transparency, where individuals feel supported and able to succeed.
We invest in wellbeing, development and work life balance because we know this helps people thrive. Our employee offering provides the flexibility, recognition and stability people need to do their best work.
Feedback from our teams consistently reinforces what we aim to create: a great place to work, with a strong sense of belonging. More than 90% of colleagues say they would recommend us, reflecting the positive environment we continue to build.
Building a strong team
At PartnershipOne, people matter. Creating a strong, supportive team is central to how we work and how we grow. We have built an environment where colleagues feel trusted, respected and able to do their best. Our values shape everyday behaviours, helping to create a culture that is open, positive and focused on doing the right thing.
By bringing together public service principles and a modern, forward thinking approach, we offer flexibility, meaningful development opportunities and a workplace where people can build a lasting career.
The result is a team that feels connected, supported and motivated. With a healthy work life balance and a strong sense of belonging, it is no surprise that more than 90% of colleagues would recommend us as a place to work.
We are proud of company accreditations. They are external validation of who we are. Alongside our Menopause Friendly employer status, and based on our team feedback, we are officially a ‘Great Place to Work’ and have been named as one of the best workplaces within the UK in the consulting and professional services sector. Find out more about our Commitments and Recognition.