Our story
How we began
PartnershipOne was created through a shared ambition between Canterbury, Dover and Thanet councils. The aim was to deliver better services by bringing expertise and resources together in one place.
From the beginning, the focus has been on improving outcomes for residents while maintaining strong public service values.
Where we are now
Today, PartnershipOne is a well established service, building on its strong foundations to deliver consistent, high-quality outcomes. We continue to uphold our core public service values while evolving to meet the changing needs of our communities.
Our focus remains on putting customers first, achieving our key performance indicators, and working collaboratively to ensure services are efficient, effective, and responsive.
Looking ahead
We will keep evolving to meet the needs of our communities. By investing in our people, embracing new ways of working and staying focused on customers, we aim to make a real difference across the areas we serve.
Our key priorities for the next few years are outlined in our Strategic Plan for 2025-2028.
One team
Our people are at the centre of everything we achieve. We have built a culture based on trust, respect and transparency, where individuals feel supported and able to succeed.
We invest in wellbeing, development and work life balance because we know this helps people thrive. Our employee offering provides the flexibility, recognition and stability people need to do their best work.
Feedback from our teams consistently reinforces what we aim to create: a great place to work, with a strong sense of belonging. More than 90% of colleagues say they would recommend us, reflecting the positive environment we continue to build.
Building a strong team
At PartnershipOne, our people are at the heart of our success. We’ve created a high-performing, supportive environment where colleagues feel valued, trusted and empowered to do their best work.
Guided by our values of Knowledge, Accountability, Teamwork and Integrity, we foster a positive and open culture where collaboration thrives and doing the right thing matters.
We are committed to helping our colleagues grow and succeed, offering flexible ways of working, strong benefits and opportunities for development at every stage of their career. This focus on wellbeing and balance helps create a workplace where people want to stay and progress, reflected in the fact that over 90% of our colleagues would recommend us as a place to work.